Before placing your custom order, please carefully read and comprehend this Return & Exchange Policy. Placing an order signifies your agreement to and acceptance of all terms contained herein.

I. Scope of Application

This Return & Exchange Policy governs custom artisanal crafts purchases made through our platform, including vows themed items like lacquerware, embroidery, calligraphy, porcelain, and cloisonné—each showcasing traditional Chinese craftsmanship. Given the uniqueness of custom artisanal crafts and the complexities inherent in cross-border transactions (e.g., customs clearance, tariff payments), we have devised this policy to protect your rights, deter malicious returns, and ensure equitable, seamless transactions.

II. Return Policy

Non-Quality Issues：Not Accepted for Returns Acknowledging the personalized and one-of-a-kind nature of custom artisanal crafts, alongside the peculiarities of cross-border transactions, we generally do not accept returns for reasons other than product quality issues. Should you encounter dissatisfaction not attributable to our company, we are eager to explore alternative solutions, such as negotiation, repair, or re-making, instead of direct returns.

Quality Issues Returns：In the event you receive an artisanal craft with noticeable manufacturing defects or those significantly compromising its artistic value or functionality, we commit to addressing the issue in compliance with relevant laws, regulations, and this policy. We will initially endeavor to provide free repair services or negotiate a discounted settlement. If these measures fail to meet your expectations, and a return becomes necessary, you must collaborate with us to complete the customs return process, shouldering any additional expenses incurred (e.g., tariffs, customs brokerage fees). Please ensure the safe return of the artisanal craft during transit.

Return Request Deadline：Kindly submit your return request within 7 working days of receiving the artisanal craft, furnishing detailed reasons for the return alongside supporting evidence (e.g., photos, videos). Applications received beyond this timeframe will not be entertained.

III. Return Shipping Costs & Responsibilities

Returns Due to Quality Issues：We will bear domestic shipping costs for returns stemming from quality issues; you will be accountable for international shipping costs and any potential supplementary expenses (e.g., tariffs, customs brokerage fees).

Returns Not Due to Our Responsibility：For returns unrelated to our company’s actions, you will assume full responsibility for return shipping costs and guarantee the safety of the artisanal craft during its return journey. We advise opting for a reputable logistics provider offering insurance services and preserving relevant shipping documentation.

IV. Return Process

1.Application Submission：Lodge your written return request via email or our online customer support system, detailing the reason for return, supplying your order number, and contact details.

2.Review & Feedback：Within 3 working days of receiving your application, we will conduct a review and communicate the outcome, along with subsequent steps.

3.Return Preparation：Carefully package the artisanal craft as per our instructions (using original packaging or equivalent protective standards) to guarantee its integrity during transit, and include all original accessories, certificates, and invoices.

4.Return Shipment：Dispatch the return package according to our instructions, providing real-time tracking information to us.

5.Inspection & Refund：Upon arrival at our designated address, the artisanal craft will undergo inspection by professionals. If found intact and satisfying return criteria, we will process the refund within 5 working days, deducting any applicable taxes, tariffs, and third-party fees, to your original payment account.

V. Exchange Policy

We only facilitate exchanges when the artisanal craft exhibits severe manufacturing defects or marked deviation from agreed specifications. The exchange process mirrors the return process, with us assuming the cost of return shipping for the exchange.

VI. Prevention & Handling of Malicious Returns

1.Purchasing Eligibility Verification: As needed, we may request valid identification, credit records, or other pertinent information to ensure transaction security.

2.Refund Condition Specification: We clearly outline the evidence required for various refunds to deter malicious returns.

3.Liability for Breach of Agreement: Should you initiate a return without proper grounds or violate our agreement, you may be subject to a penalty fee. Repeated malicious returns may result in your inclusion on a blacklist, with severe cases warranting legal recourse.

VII. Legal Basis & Dispute Resolution

This Return & Exchange Policy adheres to relevant laws and regulations, encompassing but not limited to the Consumer Rights Protection Law of the People’s Republic of China and consumer protection laws in your jurisdiction. For any disputes concerning returns or exchanges, we encourage amicable resolution through mutual negotiation. In the absence of successful conciliation, the matter may be referred to an arbitration institution with jurisdiction or litigated before a court of competent jurisdiction in either our registered location or your place of residence.

VIII. Policy Revision & Interpretation

We reserve the right to revise this Return & Exchange Policy, with updates being published and taking immediate effect on our official website. The ultimate interpretation of this policy resides with us.

VIII. Policy Revision & Interpretation

Consumer Rights Protection: We hold your rights as a consumer in the highest regard. We pledge to supply high-quality artisanal crafts and superior after-sales service, upholding and protecting your legal rights. Should you encounter any challenges, we will proactively assist in resolving them, striving for your contentment.

Policy Update Notifications: This Return & Exchange Policy may be amended due to changes in laws and regulations, business developments, or other factors. To keep you informed of the latest policy, we will prominently display updated versions on our official website and notify existing customers via email or in-app messages. We suggest regularly visiting our website or monitoring our official communications for the most recent return & exchange policy information.